Frequently asked Questions



What is included in the Meeting registration fee?
Full Meeting Registration Fee includes entry to the Meeting, workshops and general sessions, and all Meeting meals. 
I am having trouble getting started with the online registration.
Please visit the Consortium Members Meeting registration webpage:
Click on the “New Registration” button. Enter your name and email address and click “Continue” to continue your registration on the next page. Each registrant is identified by their email address; if you have already registered or someone has registered on your behalf using your email address, you will not be able to use that email address again. Please contact the Registration Manager for more assistance:
I cannot find my Registration Confirmation email.
A registration confirmation email is sent automatically once you have completed your online registration. It serves as your official invoice and is sent to the email address you used to register (as well as the email in the “additional email address” field, if entered).
If you have not received your registration confirmation, please follow these steps:
1. Wait 60 minutes after registering. Occasionally registration confirmations are slightly delayed if the system is particularly busy.
2. Check your clutter and spam folders. The subject of the email will be “Confirmation for 2019 Consortium Members Meeting”.
3. Email and request that your registration confirmation be resent.
Where can I find my reference number?
The reference number can be found in your confirmation email.  
Can I just attend one day of the Meeting?
One-day registration is available for the Members Meeting.
How do I edit my contact information or add items to my order after I have already made my purchase?
If you would like to edit your order after you submitted your registration, please email for assistance.
I need to cancel my registration. What is the cancellation policy?
We are happy to accommodate a refund for your purchase if you are unable to find a substitute prior to the deadline. Cancellation requests must be made in writing by emailing Cancellations received by 8 March 2019 will be refunded, less a 20% administrative fee. Unfortunately, no refunds will be given for cancellations received after 8 March 2019. 
I can no longer attend the Meeting, but my colleague is available. What is the substitution policy?
Know someone else who is interested in attending? Payment of a $50 administrative fee enables you to transfer your registration to another person, simply by emailing Substitutions will be transferred at the same rate as the original registration. Substitutions can be made until the close of online registration (1 April 2019) or at the onsite registration desk.
I have some dietary restrictions/special needs, how do I inform the Meeting Planners?
You will be able to enter any dietary restrictions or special needs information during the registration process. A member of our team will be in contact to assist you, if necessary.  Please note that due to vendor limitations, some requests may be combined (i.e. receiving a meal that is dairy-free, gluten-free, and vegetarian) or not accommodated.
Where will Meeting registration be located?
All sessions and registration for the 2019 Consortium Members Meeting will take place at The Sutton Place Hotel Edmonton located at 10235 101 St NW, Edmonton, Alberta, T5J 3E9, Canada.
I would like to reserve a hotel room in Edmonton. Which hotel should I contact?
Visit the Location Page for accommodations options. Discounted accommodations rates are available for Members Meeting attendees until Friday, March 29, 2019, or until the group block is sold out, whichever occurs first. Meeting attendees that reserve through the group block also receive complimentary in-room wifi and local calling. A list of area hotels will be posted to the Location Page if the room block sells out. 
Is Wi-Fi provided during the meeting?
Yes, complimentary Wi-Fi will be provided during the meeting.
Can I bring a guest?
Guests may not attend Meeting sessions and workshops. You may purchase a Companion Meal Package during registration if you would like to bring a guest to meals.
What should I wear?
Business casual attire is preferred. Be sure to wear layers, as the meeting spaces may run hot or cool compared to your comfort level – layers are key!